Thursday, 16 October 2014


You bought some CDs to help you improve your English. You were not happy with the Cds and have decided to write to the Publisher, CD World.

Write a letter to CD World explaining why you bought the CDs, why you are dissatisfied and saying what you would like the company to do.

Write you answer in 180- 220 words

Dear Sir or Madam,

I am writing to you to express my extreme dissatisfaction with the set of 6 CDs of English conversation which I purchased from your company two weeks ago.

Firstly I would like to explain that I bought your CDs because I was persuaded by your misleading advertisements that I could learn to speak English within one week, whether for business purposes or just for pleasure. Speaking English has become a necessity in my job and since I can’t afford English lessons nor I have the time to take them, I thought your CDS were the perfect solution for my problem, but clearly I was wrong.

Upon receipt of my 6 CDs, I set immediately to work. I scrupulously followed your advice, and after a week of  practising   I realised to my disappointment that there were no business conversations included in the CDs. In addition the so-called innovative teaching method your ad promises consists only in "listen and repeat". I am still wondering how you can promise people they will learn to speak English in one week with such a poor teaching method.  I have also been charged 20 euros per CD unlike what is mentioned in your ad.

Your product is not up to my expectations and does not meet my requirements. I also believe your advertisement is absolutely dishonest. Unless satisfactory compensation is offered I will be forced to take legal action.

Yours faithfully,
Mrs Anduaga

219 Words

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